When specifying an IP address manually, specify the correct IP address.

Is the scanner's IP address correct? SolutionĬheck whether the scanner's IP address is correct by using IP Address Setting Tool.įor details, refer to the Network Setup Tool for SP Series Help. Windows 10/Windows Server 2016/Windows Server 2019/Windows Server 2022Ĭlick menu → →. Ĭlick on the lower left side of the Start screen and select under. Right-click the Start screen, and select on the app bar → under. IP Address Setting Tool can be started up in the following procedure:Ĭlick menu → → →. Start up the command prompt on your computer, specify the scanner's IP address by using the PING command, and then check the communication status.Ĭheck the scanner's IP address in IP Address Setting Tool. Is the communication status between the scanner and the computer stable? SolutionĬheck the communication status between the scanner and the computer. Refer to the contact information in the Contact List if supplied with this product, or refer to the contact information in the Contact for Inquiries section if provided in Safety Precautions supplied with this product, and then make an inquiry.

If the problem still persists, check each item in Before You Contact the Scanner Service Provider first, then contact the distributor/dealer where you purchased this product.

Is the correct scanner name set for the image scanning application? Is the IP address of the scanner used for other communication devices? Is the scanner connected to another computer? Is the communication status between the scanner and the computer stable? Is the computer connected to a network device (such as a switch, a hub, or a router)?ĭid you configure the settings related to communication conditions on a network device (such as a switch, a hub, or a router)?Īre there any security limitations in the network?ĭid you select the scanner in Scanner Selection Tool? Is the firmware version for the network device the latest? Is the network device (such as a switch, a hub, or a router) turned on? Is the scanner connected to a network device (such as a switch, a hub, or a router) via a LAN cable?

Scangear tool settings